Privacy Policy

1. Introduction

Soshable ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI-powered social media management platform.

By using Soshable, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us, including:

Account Information: When you create an account, we collect your name, email address, and password.

Website Data: When you connect your website, we scan publicly available content (pages, images, brand elements) to generate social media posts on your behalf.

Social Media Accounts: When you connect social media platforms, we receive access tokens to publish content on your behalf. We do not store your social media passwords.

Payment Information: Payment processing is handled by Stripe. We do not store your credit card details.

Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, and actions taken.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Soshable platform; generate and schedule social media content based on your website; process transactions and send billing-related communications; send service-related announcements and updates; respond to your requests and support inquiries; monitor and analyze usage patterns to improve our service; and protect against unauthorized access and abuse.

4. Data Sharing

We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our platform (such as Stripe for payments, AWS for hosting, and social media platforms for content publishing). These providers are contractually obligated to protect your data.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or port your data. To exercise these rights, please contact us at the email address below.

8. Cookies

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@soshable.com.